Big Bird Tree Service

(4.6)
140 reviews

About This Stump Grinding Service

Customer reviews for this stump grinding business present a mixed picture. Positive reviews highlight professional service, efficiency, reasonable pricing, thorough cleanup, and hauling of debris. Several customers report using the service multiple times. Negative reviews cite issues with communication (particularly regarding scheduling and payment confirmation), surprise charges, work being rushed, incomplete root removal leading to regrowth, and occasional rudeness from office staff.

Summarized by Deepseek

Additional Information

📋 Common Equipment

No specific stump grinding equipment or methods are mentioned in the provided reviews.

⭐ Quality Rating

Good

⏱️ Response Time

Varied; some report quick response for quotes and service, while others cite poor communication and scheduling delays of up to a week.

📝 Common Complaints

Poor internal communication (scheduling, payment confirmation), surprise charges, work being rushed, incomplete root removal leading to regrowth, and occasional rudeness from office staff.

📋 Guarantees Offered

No specific guarantees or warranties are mentioned in the reviews.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Generally positive; described as 'reasonable', 'fair', 'low', and offering good value. One negative review cited being charged an unexpected $500 extra, though this was later resolved.

📋 Aftercare Tips

One review mentions battling little trees coming up after a removal, suggesting that incomplete root removal can lead to regrowth. No specific aftercare tips are provided by the company in the reviews.

Location

Other Stump Grinding Services in Dallas