American Tree & Stump

(4.5)

50 reviews

About This Stump Grinding Service

This stump grinding business receives mixed reviews regarding its services. Positive reviews highlight professional work, efficient cleanup, competitive pricing, and responsiveness, often with crews arriving sooner than initially quoted. Several customers specifically mention the expertise of a certified arborist on staff who considers tree health. However, there are significant negative reviews alleging unprofessional subcontracting practices, failure to complete jobs, poor customer service interactions, and one report of a substantially higher quote compared to competitors.

Summarized by Deepseek

Additional Information

📋 Common Equipment

Not explicitly mentioned in the provided reviews.

⭐ Quality Rating

Good

⏱️ Response Time

Typically within a week, often faster than the initially quoted couple of weeks.

📝 Common Complaints

Subcontracting jobs and not paying workers,Failing to complete jobs as agreed,Gaslighting customers about service agreements,Rude and disrespectful customer service,Providing quotes significantly higher than competitors

📋 Guarantees Offered

Not mentioned in the provided reviews.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Generally described as competitive, unbeatable, and reasonable by satisfied customers. One negative review cited a quote much higher than a competitor, and another complained about the pricing logic for branch trimming versus full removal.

📋 Aftercare Tips